I’m sure I’ve missed something here

Well, the laptop has pretty much given up the ghost and just isn’t playing nicely at all, so is winging it’s way closer to the big workshop in the sky. At least, it’s being picked up tomorrow for repair, but I’m not sure how much can be done. It’s over 2 1/2 years old now, but spec wise is still pretty damn good – P4 2.5Ghz, 512Mb DDR, 40Gb HDD, 15.1 monitor, combo CD-RW/DVD, etc. so hope it can be fixed. Although it’s a tad on the heavy side and battery doesn’t do more than an hour and a half at best, is pretty damn tough (or at least, it was…).

But, actually arranging the repair was quite weird. As I’d taken out an extended warranty on the laptop when I bought it, the repair centre needed my warranty agreement number to arrange for repair and verify who I was, but since most of my stuff is still packed in boxes, I hadn’t been able to find the paperwork, and because of data protection laws, they couldn’t provide it as they had no way of verifying I was the actual owner. But, they said, if I call the cover provider helpline, they would provide it. 30 seconds later, the polite lady from the cover provider checked my name and address, and promptly gave me the warranty agreement details, but again there had been this recorded message about how they could only deal with the agreement holder. Then I got back in touch with the repair centre and got it all arranged.

This data protection malarkey is all well and good, and I can understand the repair centre not really having access to the customer details, but it just seemed daft that I got the warranty details back so easily. Don’t get me wrong, I’m not complaining, otherwise my laptop might be looking terminal if I hadn’t been able to arrange for repair, but I just felt that I’d missed something on all this cloak + dagger stuff!


Senior Content Development for Microsoft writing about Azure Kubernetes Service (AKS). Model train nerd. Occasionally I play video games.

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