Not very friendly customer service

For anyone looking at getting married in the Lake Tahoe area, and given the number of wedding companies set up for the area it seems quite a lot, avoid using A Tahoe Wedding to Remember. We first got in touch with them back in January 2006 to start planning the wedding which was due to take place last June. They seemed very polite, took a $350 deposit and arranged for the marriage licence. After the delays with the visa last summer we got in touch around April time (well within the 30-day limit before the ceremony was due to take place) , explained the problems and they fully understood since they’d dealt with marriages based around visa issuance before – they simply asked us to let them know once we had things all sorted with the visa.

Having contacted them yesterday to arrange for the ceremony to take place this coming June, we were told by Christine Beatleston, whom the actual business licence for A Tahoe Wedding to Remember is registered to, that our details had been deleted as they assumed everything was off since we hadn’t been in touch since. Asking why they’d simply deleted our details and kept the money without so much as a courtesy phone call or e-mail, a very rude response came back asking us why we were surprised they’d deleted us considering we first booked a wedding in February 2006 and it was now January 2007? Is this common customer service and business practice in California? Do they treat all their clients like this and have a complete lack of common sense and ability to send an e-mail themselves asking for an update on the situation? I’m sure other couples may have received excellent service and their ceremony was perfect, but it seems unless everything is flawless and doesn’t require A Tahoe Wedding to Remember to perform any additional work, you’ll be treated terribly.

Thankfully we had a much better response from the minister of the Moravian church up here who bent over backwards to arrange things for us, so we’re not left in a situation where we were planning on having our actual marriage ceremony in Tahoe. Regardless of whether A Tahoe Wedding to Remember refund our money, which looks unlikely given the complete lack of manners already displayed, we’re not going ahead with having them perform a barbqeue let alone anything else.

About

Senior Content Development for Microsoft writing about Azure virtual machines. Occasionally I play video games.

Posted in general stuff, wedding
3 comments on “Not very friendly customer service
  1. Carolyn says:
    Internet Explorer 7.0 Windows Vista

    I just read a comment about aTahoeWeddingToRemember.com and I must say we had the exact opposite experience. We just “loved” this company. They bent over backwards for us – when we had problems. I really think the person who wrote the nasty letter about them had more going on then they were letting on in their letter. But isn’t that usually the case.

  2. Chris says:
    Internet Explorer 8.0 Windows Vista

    Carlyne who posted last response actually works for Christine beatlston and the chapel. Do not use this company who has now changed to Tahoe Mountain Weddings and still uses Loves wedding chapel in Tahoe. The most horrible chapel and service and rude people you ever want to meet.

  3. Martha says:
    Google Chrome 44.0.2403.155 Windows 7

    Chris Beatleston is now Tahoe Lakefront Weddings. Very unprofessional. I would not recommend using this service!

Leave a Reply

Your email address will not be published. Required fields are marked *

*

About Me

Iain Foulds, 32 years old. Originally from England, now living in Seattle, WA. I currently work as a Senior Content Developer for Microsoft writing about Azure VMs. Gamer. Very passionate about photography. Comments and opinions expressed here are my own. More...

Categories

Archives